Search Your Error Code for Solution

E000

1

Fixing temperature abnormal rise

1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).

E001

1

Fixing unit temperature rise detection

1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Replace the DC Controller PCB (PCB4).

E014

1

Unstable rotation of the Fixing Motor (M2)

1.Replace the Fixing Motor (M2). 2.Replace the DC Controller PCB (PCB4).

E019

0

Error in Waste Toner Sensor (S17)

1.Replace the Waste Toner Sensor (S17). 2.Replace the DC Controller PCB (PCB4).

E024

0

The connector (J207) of Developing Assembly Toner Sensor
(TS1) is disconnected.

1.Check connection of the Connector (J207).
2.Replace the Developing Assembly Toner Sensor (TS1). 3.Replace the DC Controller PCB (PCB4).

E110

3

Failure of the Scanner Motor (M21)

1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).

E197

0

Error in communication of Laser Driver PCB (PCB14)

1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).

E202

0

There is an error in the detection of the CIS home position.

1.Disconnect and then connect the flexible cable(Relay PCB
(PCB2)-Main Controller PCB (PCB1) 64pin).
2.Replace the flexible cable. 3.Replace the CIS HP sensor (S31). 4.Replace the Scanner Motor (M31). 5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).

E520

1

Shift Motor (M4) error

1.Replace the Shift Roller HP Sensor (S2). 2.Replace the Shift Motor (M4).
3.Replace the Finisher Controller PCB (PCB1).

E531

8001

Stapler Motor (M10) error

1.Check the wiring between the Finisher Controller PCB and
Stapler.
2.Replace the Stapler.
3.Replace the Finisher Controller PCB (PCB1).

E532

1

STP Move Motor (M1) error

1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller PCB and
the STP Move Motor.
3.Check the stapler shift base. 4.Replace the STP Move Motor (M1).
5.Replace the Finisher Controller PCB (PCB1).

E571

2

Gripper Open/Close Motor (M7) error

1.Replace the Grip Arm Sensor (S13). 2.Replace the Gripper Open/Close Motor (M7).
3.Replace the Finisher Controller PCB (PCB1).

E575

2

Gripper Unit Move Motor (M2) error

1.Replace the Gripper Unit HP Sensor (S7). 2.Replace the Gripper Unit Move Motor (M2).
3.Replace the Finisher Controller PCB (PCB1).

E602

1105

Access to the built-in SD card failed

E713

0

Erroneous communication with finisher

1.Check the cable.
2.Replace the DC Controller PCB (PCB4). 3.Replace the Finisher Controller PCB.

E804

1

Unstable rotation of the Power Supply Cooloing Fan (FAN6)

1.Disconnect and then connect the connector (J205) on the DC Controller PCB (PCB4).
2.Replace the Power Supply Cooloing Fan (FAN6).
3.Replace the DC Controller PCB (PCB4).

E805

1

Unstable rotation of the Exhaust Fan (Rear) (FAN3) or Finisher Fan 1 (M8) or Finisher Fan 2 (M9)

1.Disconnect and then connect the connector (J206) on the DC Controller PCB (PCB4).
2.Replace the Exhaust Fan (Rear) (FAN3). 3.Replace the Finisher Fan 1 (M8).
4.Replace the Finisher Fan 2 (M9).
5.Replace the DC Controller PCB (PCB4).

E003

0

Low fixing temperature detection after standby

1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).

E010

1

Unstable rotation of the Main Motor (M1)

1.Replace the Main Motor (M1).
2.Replace the DC Controller PCB (PCB4).

E024

1

The Developing Assembly Toner Sensor (TS1) is
disconnected.

1.Check connection of the Connector (J207). 2.Correct the cable.
3.Replace the Developing Assembly Toner Sensor (TS1).

E025

1

Failure of the Bottle Motor (M6)

1.Replace the Bottle Motor (M6). 2.Replace the DC Controller PCB (PCB4).

E240

0

Error in controller communication

1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).

E246

0

Writing to the counter PCB (FRAM) failed

E261

0

Error in Zero Cross

1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).

E354

0

Mismatched serial number for the SOFT-ID PCB

E355

4

System information error

E400

2

Communication error between Reader Controller PCB (UN4)
and DADF

1. Connection error between the DADF Driver PCB (PCB1) and the Reader Controller PCB (UN4).
2. Failure of the DADF Driver PCB (PCB1).
3. Failure of the Reader Controller PCB (UN4).

E413

1

Release Motor (M2) error

1. Replace the Release Motor HP Sensor (SR11).
2. Replace the Release Motor (M2).
3. Replace the ADF Driver PCB.

E490

1

Different DADF model error

1. Installed DADF is a different model.
2. Replace the Reader Controller PCB (UN4).
3. Replace the DC Controller PCB (UN2).
4. Replace the Main Controller PCB 2 (UN14).

E602

2

Hard disk error

1. Reinstall the system.
2. HDD.

E602

6

Hard disk error

1. Reinstall the system.
2. HDD.

E602

9

Hard disk error

1. Reinstall the system.
2. HDD.

E602

100

Hard disk error

1. Check the Cable and Power Connector.
2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power.
3. If the error still remains, it can be caused by HDD failure;
therefore, replace the HDD and reinstall the system.

E602

102

Hard disk error

1. Check the Cable and Power Connector.
2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power.
3. If the error still remains, it can be caused by HDD failure;
therefore, replace the HDD and reinstall the system.

E730

1001

PDL software error

1. PDL reset processing.
2. Turn OFF and then ON the power.

E733

1

Printer communication error

1. Check the connection between the DC controller PCB (J210) and the main controller PCB2 (I8112).
2. Check the power of the printer (check if the initialization operation is executed at startup).
3. Replace the DC Controller or the Main Controller PCB 2.

E746

3

Different Image Analysis PCB model

1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.

E753

1

Download error

Check the log to find where the download error has been occurred.
FIN_G1 Staple Finisher-G1/Booklet Finisher-G1 IFN_D1 Inner Finisher-D1
G3CCB Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1
G3CCM Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1
When any of the above system software is displayed, check if the target option has been installed.
When the target option has not been installed:
Turn OFF and then ON the main power supply to restore (since there is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed and if the target system software to be downloaded is for the installed option. Then download the appropriate system software again.

E800

0

Power condition unmatched error between Main Controller
PCB and DC Controller PCB

1. Wait till the power is turned off.
2. Turn the main power switch ON.

E805

0

Failure of the Exhaust Fan (Rear) (FM3)

1. Check connection of the Connectors (J2010/J2501/J206).
2. Replace the Exhaust Fan (Rear) (FM3).
3. Replace the DC Controller PCB (UN2).

E840

0

Edge Shutter Home Position error

1. Check connection of the Connectors (J2039/J2037/J2507/ J215).
2. Replace the fixing film edge shutter HP sensor (S10).
3. Replace the fixing film edge shutter motor (M8).
4. Replace the DC controller PCB (UN2).