Search Your Error Code for Solution
| ERROR CODE | CODE DETAIL | REASON FOR ERROR | SUGGESTED SOLUTION |
|---|---|---|---|
| E000 | 1 | Fixing temperature abnormal rise | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Check connection of the Connectors (Thermistor Connector and AC Connector). 3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly. 5.Replace the DC Controller PCB (PCB4). |
| E001 | 0 | Fixing unit temperature rise detection | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Check connection of the Connectors (Thermistor Connector and AC Connector). 3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly. 5.Replace the DC Controller PCB (PCB4). |
| E001 | 1 | Fixing unit temperature rise detection | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Replace the DC Controller PCB (PCB4). |
| E001 | 2 | Fixing unit temperature rise detection | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Check connection of the Connectors (Thermistor Connector and AC Connector). 3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly. 5.Replace the DC Controller PCB (PCB4). |
| E014 | 1 | Unstable rotation of the Fixing Motor (M2) | 1.Replace the Fixing Motor (M2). 2.Replace the DC Controller PCB (PCB4). |
| E014 | 2 | Unstable rotation of the Fixing Motor (M2) | "1.Replace the Fixing Motor (M2). 2.Replace the DC Controller PCB (PCB4)." |
| E019 | 0 | Error in Waste Toner Sensor (S17) | 1.Replace the Waste Toner Sensor (S17). 2.Replace the DC Controller PCB (PCB4). |
| E020 | 0 | The path between the sub hopper and the developing assembly is clogged with toner. | 1.Check the rotation of hopper motor gear. (If rotating, false detection by the sensor is doubted. Feed the toner to the developing unit in service mode: CLEAR>ENGIN>TNRINST.) 2.Replace the Developing Assembly Toner Sensor (TS1). 3.Replace the Sub Hopper Toner Sensor (TS2). 4.Replace the DC Controller PCB (PCB4). |
| E024 | 0 | The connector (J207) of Developing Assembly Toner Sensor (TS1) is disconnected. | 1.Check connection of the Connector (J207). 2.Replace the Developing Assembly Toner Sensor (TS1). 3.Replace the DC Controller PCB (PCB4). |
| E110 | 2 | Failure of the Scanner Motor (M21) | 1.Check the cable. 2.Replace the Laser Scanner Unit. 3.Replace the DC Controller PCB (PCB4). |
| E110 | 3 | Failure of the Scanner Motor (M21) | 1.Check the cable. 2.Replace the Laser Scanner Unit. 3.Replace the DC Controller PCB (PCB4). |
| E196 | 0 | Error in EEPROM access | 1.Replace the DC Controller PCB (PCB4). |
| E197 | 0 | Error in communication of Laser Driver PCB (PCB14) | 1.Check the cable. 2.Replace the Laser Scanner Unit. 3.Replace the DC Controller PCB (PCB4). |
| E197 | 1 | Error in communication of Laser Driver PCB (PCB14) | 1.Check the cable. 2.Replace the Laser Scanner Unit. 3.Replace the DC Controller PCB (PCB4). |
| E202 | 0 | There is an error in the detection of the CIS home position. | 1.Disconnect and then connect the flexible cable(Relay PCB (PCB2)-Main Controller PCB (PCB1) 64pin). 2.Replace the flexible cable. 3.Replace the CIS HP sensor (S31). 4.Replace the Scanner Motor (M31). 5.Replace the Relay PCB (PCB2). 6.Replace the Main Controller PCB (PCB1). |
| E505 | 1 | EEPROM error | 1.Replace the Finisher Controller PCB (PCB1). |
| E520 | 1 | Shift Motor (M4) error | 1.Replace the Shift Roller HP Sensor (S2). 2.Replace the Shift Motor (M4). 3.Replace the Finisher Controller PCB (PCB1). |
| E520 | 2 | Shift Motor (M4) error | 1.Replace the Shift Roller HP Sensor (S2). 2.Replace the Shift Motor (M4). 3.Replace the Finisher Controller PCB (PCB1). |
| E531 | 8001 | Stapler Motor (M10) error | 1.Check the wiring between the Finisher Controller PCB and Stapler. 2.Replace the Stapler. 3.Replace the Finisher Controller PCB (PCB1). |
| E531 | 8002 | Stapler Motor (M10) error | 1.Check the wiring between the Finisher Controller PCB and Stapler. 2.Replace the Stapler. 3.Replace the Finisher Controller PCB (PCB1). |
| E532 | 1 | STP Move Motor (M1) error | 1.Replace the Stapler Move HP Sensor (S10). 2.Check the wiring between the Finisher Controller PCB and the STP Move Motor. 3.Check the stapler shift base. 4.Replace the STP Move Motor (M1). 5.Replace the Finisher Controller PCB (PCB1). |
| E571 | 1 | Gripper Open/Close Motor (M7) error | 1.Replace the Grip Arm Sensor (S13). 2.Replace the Gripper Open/Close Motor (M7). 3.Replace the Finisher Controller PCB (PCB1). |
| E571 | 2 | Gripper Open/Close Motor (M7) error | 1.Replace the Grip Arm Sensor (S13). 2.Replace the Gripper Open/Close Motor (M7). 3.Replace the Finisher Controller PCB (PCB1). |
| E575 | 1 | Gripper Unit Move Motor (M2) error | 1.Replace the Gripper Unit HP Sensor (S7). 2.Replace the Gripper Unit Move Motor (M2). 3.Replace the Finisher Controller PCB (PCB1). |
| E575 | 2 | Gripper Unit Move Motor (M2) error | 1.Replace the Gripper Unit HP Sensor (S7). 2.Replace the Gripper Unit Move Motor (M2). 3.Replace the Finisher Controller PCB (PCB1). |
| E602 | 1 | The built-in SD card is not detected | |
| E602 | 1105 | Access to the built-in SD card failed | |
| E711 | 1 | Error in UFDI communication | 1.Check and Replace the cable. 2.Replace the DC Controller PCB (PCB4). 3.Replace the Finisher Controller PCB. |
| E713 | 0 | Erroneous communication with finisher | 1.Check the cable. 2.Replace the DC Controller PCB (PCB4). 3.Replace the Finisher Controller PCB. |
| E804 | 0 | Failure of the Power Supply Cooloing Fan (FAN6) | 1.Disconnect and then connect the connector (J205) on the DC Controller PCB (PCB4). 2.Replace the Power Supply Cooloing Fan (FAN6). 3.Replace the DC Controller PCB (PCB4). |
| E804 | 1 | Unstable rotation of the Power Supply Cooloing Fan (FAN6) | 1.Disconnect and then connect the connector (J205) on the DC Controller PCB (PCB4). 2.Replace the Power Supply Cooloing Fan (FAN6). 3.Replace the DC Controller PCB (PCB4). |
| E805 | 0 | Failure of the Exhaust Fan (Rear) (FAN3) | 1.Disconnect and then connect the connector (J206) on the DC Controller PCB (PCB4). 2.Replace the Exhaust Fan (Rear) (FAN3). 3.Replace the DC Controller PCB (PCB4). |
| E805 | 1 | Unstable rotation of the Exhaust Fan (Rear) (FAN3) or Finisher Fan 1 (M8) or Finisher Fan 2 (M9) | 1.Disconnect and then connect the connector (J206) on the DC Controller PCB (PCB4). 2.Replace the Exhaust Fan (Rear) (FAN3). 3.Replace the Finisher Fan 1 (M8). 4.Replace the Finisher Fan 2 (M9). 5.Replace the DC Controller PCB (PCB4). |
| E002 | 0 | Fixing unit temperature insufficient rise | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Check connection of the Connectors (Thermistor Connector and AC Connector). 3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly. 5.Replace the DC Controller PCB (PCB4). |
| E003 | 0 | Low fixing temperature detection after standby | 1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power. 2.Check connection of the Connectors (Thermistor Connector and AC Connector). 3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly. 5.Replace the DC Controller PCB (PCB4). |
| E004 | 0 | Thermistor disconnection detection error | 1.Check connection of the Connector (J214). 2.Replace the Film Unit. 3.Replace the Fixing Assembly. 4.Replace the DC Controller PCB (PCB4). |
| E010 | 1 | Unstable rotation of the Main Motor (M1) | 1.Replace the Main Motor (M1). 2.Replace the DC Controller PCB (PCB4). |
| E010 | 2 | Unstable rotation of the Main Motor (M1) | 1.Replace the Main Motor (M1). 2.Replace the DC Controller PCB (PCB4). |
| E024 | 1 | The Developing Assembly Toner Sensor (TS1) is disconnected. | 1.Check connection of the Connector (J207). 2.Correct the cable. 3.Replace the Developing Assembly Toner Sensor (TS1). |
| E025 | 0 | The connector (J207) of Sub Hopper Toner Sensor (TS2) is disconnected. | 1.Check connection of the Connector (J207). 2.Replace the Sub Hopper Toner Sensor (TS2). 3.Replace the DC Controller PCB (PCB4). |
| E025 | 1 | Failure of the Bottle Motor (M6) | 1.Replace the Bottle Motor (M6). 2.Replace the DC Controller PCB (PCB4). |
| E110 | 1 | Failure of the Scanner Motor (M21) | 1.Check the cable. 2.Replace the Laser Scanner Unit. 3.Replace the DC Controller PCB (PCB4). |
| E240 | 0 | Error in controller communication | 1.Check the Connectors. 2.Replace the DC Controller PCB (PCB4). |
| E240 | 1 | Error in controller communication | 1.Check the Connectors. 2.Replace the DC Controller PCB (PCB4). |
| E246 | 0 | Writing to the counter PCB (FRAM) failed | |
| E247 | 0 | Mismatched checksum between the Flash Rom and the FRAM |
|
| E261 | 0 | Error in Zero Cross | 1.Check the Connectors. 2.Replace the DC Controller PCB (PCB4). |
| E350 | 0 | SOFT-ID PCB error | |
| E354 | 0 | Mismatched serial number for the SOFT-ID PCB | |
| E355 | 0 | Mismatched serial number between the SOFT-ID, the Flash Rom and the FRAM |
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| E355 | 4 | System information error | |
| E355 | 5 | System information error | |
| E400 | 2 | Communication error between Reader Controller PCB (UN4) and DADF | 1. Connection error between the DADF Driver PCB (PCB1) and the Reader Controller PCB (UN4). 2. Failure of the DADF Driver PCB (PCB1). 3. Failure of the Reader Controller PCB (UN4). |
| E400 | 3 | Communication error between Reader Controller PCB (UN4) and DADF | 1. Connection error between the DADF Driver PCB (PCB1) and the Reader Controller PCB (UN4). 2. Failure of the DADF Driver PCB (PCB1). 3. Failure of the Reader Controller PCB (UN4). |
| E413 | 1 | Release Motor (M2) error | 1. Replace the Release Motor HP Sensor (SR11). 2. Replace the Release Motor (M2). 3. Replace the ADF Driver PCB. |
| E413 | 2 | Release Motor (M2) error | 1. Replace the Release Motor HP Sensor (SR11). 2. Replace the Release Motor (M2). 3. Replace the ADF Driver PCB. |
| E490 | 1 | Different DADF model error | 1. Installed DADF is a different model. 2. Replace the Reader Controller PCB (UN4). 3. Replace the DC Controller PCB (UN2). 4. Replace the Main Controller PCB 2 (UN14). |
| E602 | 1 | Hard disk error | 1. Connection of the HDD cable. 2. Reinstall the system. 3. HDD. 4. Main Controller PCB. |
| E602 | 2 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 3 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 6 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 7 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 9 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 12 | Hard disk error | 1. Reinstall the system. 2. HDD. |
| E602 | 100 | Hard disk error | 1. Check the Cable and Power Connector. 2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power. 3. If the error still remains, it can be caused by HDD failure; therefore, replace the HDD and reinstall the system. |
| E602 | 101 | Hard disk error | 1. Check the Cable and Power Connector. 2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power. 3. If the error still remains, it can be caused by HDD failure; therefore, replace the HDD and reinstall the system. |
| E602 | 102 | Hard disk error | 1. Check the Cable and Power Connector. 2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power. 3. If the error still remains, it can be caused by HDD failure; therefore, replace the HDD and reinstall the system. |
| E602 | 103 | Hard disk error | 1. Enter the corresponding CHK-TYPE in the partition to execute HDD-CHECK (duration: several minutes to several dozen minutes); and then turn OFF and then ON the power. 2. If the measures above do not solve the problem, enter the corresponding CHK-TYPE in the partition to execute HDD- CLEAR, and then turn OFF and then ON the main power. |
| E730 | 1001 | PDL software error | 1. PDL reset processing. 2. Turn OFF and then ON the power. |
| E732 | 1 | Reader communication error | 1. Check the connection of the Connector with the Reader. 2. Check the power of the Reader (check if the initialization operation is executed at startup). 3. Replace the Reader Controller PCB and the Main Controller PCB. |
| E733 | 1 | Printer communication error | 1. Check the connection between the DC controller PCB (J210) and the main controller PCB2 (I8112). 2. Check the power of the printer (check if the initialization operation is executed at startup). 3. Replace the DC Controller or the Main Controller PCB 2. |
| E744 | 3 | Error in language file/BootROM | Download the correct version of the language file. |
| E746 | 3 | Different Image Analysis PCB model | 1. Check the connection of the Image Analysis PCB. 2. Replace the Image Analysis PCB. |
| E748 | 2000 | Main Controller PCB access error | Replace the Main Controller PCB 1/2. |
| E753 | 1 | Download error | Check the log to find where the download error has been occurred. FIN_G1 Staple Finisher-G1/Booklet Finisher-G1 IFN_D1 Inner Finisher-D1 G3CCB Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1 G3CCM Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1 When any of the above system software is displayed, check if the target option has been installed. When the target option has not been installed: Turn OFF and then ON the main power supply to restore (since there is no system software to be updated.). When the target option has been installed: Check if the accessory is correctly installed and if the target system software to be downloaded is for the installed option. Then download the appropriate system software again. |
| E760 | 1 | Main Controller PCB 2 internal error | Error was detected in the Image Processing Chip on the Main Controller PCB 2. |
| E800 | 0 | Power condition unmatched error between Main Controller PCB and DC Controller PCB | 1. Wait till the power is turned off. 2. Turn the main power switch ON. |
| E804 | 0 | Failure of the Power Supply Cooling Fan | 1. Disconnect and then connect the connector (J205) on the DC Controller PCB (UN2). 2. Replace the Power Supply Cooling Fan (FAN6). 3. Replace the DC Controller PCB (UN2). |
| E805 | 0 | Failure of the Exhaust Fan (Rear) (FM3) | 1. Check connection of the Connectors (J2010/J2501/J206). 2. Replace the Exhaust Fan (Rear) (FM3). 3. Replace the DC Controller PCB (UN2). |
| E806 | 0 | Failure of the Main Body Cooling Fan (FM6) | 1. Check connection of the Connectors (J2210/J222). 2. Replace the Main Body Cooling Fan (FM6). 3. Replace the DC Controller PCB (UN2). |
| E840 | 0 | Edge Shutter Home Position error | 1. Check connection of the Connectors (J2039/J2037/J2507/ J215). 2. Replace the fixing film edge shutter HP sensor (S10). 3. Replace the fixing film edge shutter motor (M8). 4. Replace the DC controller PCB (UN2). |
| E880 | 1 | Controller Cooling Fan error | 1. Check the connector (J1015). 2. Replace the controller cooling fan (FM12). 3. Replace the main controller PCB 1 (UN25). |
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