Search Your Error Code for Solution

ERROR CODECODE DETAIL REASON FOR ERRORSUGGESTED SOLUTION
E0001Fixing temperature abnormal rise1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E0010Fixing unit temperature rise detection1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E0011Fixing unit temperature rise detection1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Replace the DC Controller PCB (PCB4).
E0012Fixing unit temperature rise detection1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E0141Unstable rotation of the Fixing Motor (M2)1.Replace the Fixing Motor (M2). 2.Replace the DC Controller PCB (PCB4).
E0142Unstable rotation of the Fixing Motor (M2)"1.Replace the Fixing Motor (M2).
2.Replace the DC Controller PCB (PCB4)."
E0190Error in Waste Toner Sensor (S17)1.Replace the Waste Toner Sensor (S17). 2.Replace the DC Controller PCB (PCB4).
E0200The path between the sub hopper and the developing assembly is clogged with toner.1.Check the rotation of hopper motor gear. (If rotating, false detection by the sensor is doubted. Feed the toner to the developing unit in service mode: CLEAR>ENGIN>TNRINST.) 2.Replace the Developing Assembly Toner Sensor (TS1).
3.Replace the Sub Hopper Toner Sensor (TS2).
4.Replace the DC Controller PCB (PCB4).
E0240The connector (J207) of Developing Assembly Toner Sensor
(TS1) is disconnected.
1.Check connection of the Connector (J207).
2.Replace the Developing Assembly Toner Sensor (TS1). 3.Replace the DC Controller PCB (PCB4).
E1102Failure of the Scanner Motor (M21)1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E1103Failure of the Scanner Motor (M21)1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E1960Error in EEPROM access1.Replace the DC Controller PCB (PCB4).
E1970Error in communication of Laser Driver PCB (PCB14)1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E1971Error in communication of Laser Driver PCB (PCB14)1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E2020There is an error in the detection of the CIS home position.1.Disconnect and then connect the flexible cable(Relay PCB
(PCB2)-Main Controller PCB (PCB1) 64pin).
2.Replace the flexible cable. 3.Replace the CIS HP sensor (S31). 4.Replace the Scanner Motor (M31). 5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).
E5051EEPROM error1.Replace the Finisher Controller PCB (PCB1).
E5201Shift Motor (M4) error1.Replace the Shift Roller HP Sensor (S2). 2.Replace the Shift Motor (M4).
3.Replace the Finisher Controller PCB (PCB1).
E5202Shift Motor (M4) error1.Replace the Shift Roller HP Sensor (S2). 2.Replace the Shift Motor (M4).
3.Replace the Finisher Controller PCB (PCB1).
E5318001Stapler Motor (M10) error1.Check the wiring between the Finisher Controller PCB and
Stapler.
2.Replace the Stapler.
3.Replace the Finisher Controller PCB (PCB1).
E5318002Stapler Motor (M10) error1.Check the wiring between the Finisher Controller PCB and
Stapler.
2.Replace the Stapler.
3.Replace the Finisher Controller PCB (PCB1).
E5321STP Move Motor (M1) error1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller PCB and
the STP Move Motor.
3.Check the stapler shift base. 4.Replace the STP Move Motor (M1).
5.Replace the Finisher Controller PCB (PCB1).
E5711Gripper Open/Close Motor (M7) error1.Replace the Grip Arm Sensor (S13). 2.Replace the Gripper Open/Close Motor (M7). 3.Replace the Finisher Controller PCB (PCB1).
E5712Gripper Open/Close Motor (M7) error1.Replace the Grip Arm Sensor (S13). 2.Replace the Gripper Open/Close Motor (M7).
3.Replace the Finisher Controller PCB (PCB1).
E5751Gripper Unit Move Motor (M2) error1.Replace the Gripper Unit HP Sensor (S7). 2.Replace the Gripper Unit Move Motor (M2). 3.Replace the Finisher Controller PCB (PCB1).
E5752Gripper Unit Move Motor (M2) error1.Replace the Gripper Unit HP Sensor (S7). 2.Replace the Gripper Unit Move Motor (M2).
3.Replace the Finisher Controller PCB (PCB1).
E6021The built-in SD card is not detected
E6021105Access to the built-in SD card failed
E7111Error in UFDI communication1.Check and Replace the cable. 2.Replace the DC Controller PCB (PCB4). 3.Replace the Finisher Controller PCB.
E7130Erroneous communication with finisher1.Check the cable.
2.Replace the DC Controller PCB (PCB4). 3.Replace the Finisher Controller PCB.
E8040Failure of the Power Supply Cooloing Fan (FAN6)1.Disconnect and then connect the connector (J205) on the DC Controller PCB (PCB4).
2.Replace the Power Supply Cooloing Fan (FAN6).
3.Replace the DC Controller PCB (PCB4).
E8041Unstable rotation of the Power Supply Cooloing Fan (FAN6)1.Disconnect and then connect the connector (J205) on the DC Controller PCB (PCB4).
2.Replace the Power Supply Cooloing Fan (FAN6).
3.Replace the DC Controller PCB (PCB4).
E8050Failure of the Exhaust Fan (Rear) (FAN3)1.Disconnect and then connect the connector (J206) on the DC Controller PCB (PCB4).
2.Replace the Exhaust Fan (Rear) (FAN3).
3.Replace the DC Controller PCB (PCB4).
E8051Unstable rotation of the Exhaust Fan (Rear) (FAN3) or Finisher Fan 1 (M8) or Finisher Fan 2 (M9)1.Disconnect and then connect the connector (J206) on the DC Controller PCB (PCB4).
2.Replace the Exhaust Fan (Rear) (FAN3). 3.Replace the Finisher Fan 1 (M8).
4.Replace the Finisher Fan 2 (M9).
5.Replace the DC Controller PCB (PCB4).
E0020Fixing unit temperature insufficient rise1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E0030Low fixing temperature detection after standby1.Go through the following to clear the error: CLEAR > ENGIN > ERRCLR; and then turn OFF and then ON the power.
2.Check connection of the Connectors (Thermistor Connector and AC Connector).
3.Replace the Fixing Main Thermistor (Film Unit). 4.Replace the Fixing Assembly.
5.Replace the DC Controller PCB (PCB4).
E0040Thermistor disconnection detection error1.Check connection of the Connector (J214). 2.Replace the Film Unit.
3.Replace the Fixing Assembly.
4.Replace the DC Controller PCB (PCB4).
E0101Unstable rotation of the Main Motor (M1)1.Replace the Main Motor (M1).
2.Replace the DC Controller PCB (PCB4).
E0102Unstable rotation of the Main Motor (M1)1.Replace the Main Motor (M1). 2.Replace the DC Controller PCB (PCB4).
E0241The Developing Assembly Toner Sensor (TS1) is
disconnected.
1.Check connection of the Connector (J207). 2.Correct the cable.
3.Replace the Developing Assembly Toner Sensor (TS1).
E0250The connector (J207) of Sub Hopper Toner Sensor (TS2) is disconnected.1.Check connection of the Connector (J207). 2.Replace the Sub Hopper Toner Sensor (TS2).
3.Replace the DC Controller PCB (PCB4).
E0251Failure of the Bottle Motor (M6)1.Replace the Bottle Motor (M6). 2.Replace the DC Controller PCB (PCB4).
E1101Failure of the Scanner Motor (M21)1.Check the cable.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB (PCB4).
E2400Error in controller communication1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E2401Error in controller communication1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E2460Writing to the counter PCB (FRAM) failed
E2470Mismatched checksum between the Flash Rom and the
FRAM
E2610Error in Zero Cross1.Check the Connectors.
2.Replace the DC Controller PCB (PCB4).
E3500SOFT-ID PCB error
E3540Mismatched serial number for the SOFT-ID PCB
E3550Mismatched serial number between the SOFT-ID, the Flash
Rom and the FRAM
E3554System information error
E3555System information error
E4002Communication error between Reader Controller PCB (UN4)
and DADF
1. Connection error between the DADF Driver PCB (PCB1) and the Reader Controller PCB (UN4).
2. Failure of the DADF Driver PCB (PCB1).
3. Failure of the Reader Controller PCB (UN4).
E4003Communication error between Reader Controller PCB (UN4) and DADF1. Connection error between the DADF Driver PCB (PCB1) and the Reader Controller PCB (UN4).
2. Failure of the DADF Driver PCB (PCB1).
3. Failure of the Reader Controller PCB (UN4).
E4131Release Motor (M2) error1. Replace the Release Motor HP Sensor (SR11).
2. Replace the Release Motor (M2).
3. Replace the ADF Driver PCB.
E4132Release Motor (M2) error1. Replace the Release Motor HP Sensor (SR11).
2. Replace the Release Motor (M2).
3. Replace the ADF Driver PCB.
E4901Different DADF model error1. Installed DADF is a different model.
2. Replace the Reader Controller PCB (UN4).
3. Replace the DC Controller PCB (UN2).
4. Replace the Main Controller PCB 2 (UN14).
E6021Hard disk error1. Connection of the HDD cable.
2. Reinstall the system.
3. HDD.
4. Main Controller PCB.
E6022Hard disk error1. Reinstall the system.
2. HDD.
E6023Hard disk error1. Reinstall the system.
2. HDD.
E6026Hard disk error1. Reinstall the system.
2. HDD.
E6027Hard disk error1. Reinstall the system.
2. HDD.
E6029Hard disk error1. Reinstall the system.
2. HDD.
E60212Hard disk error1. Reinstall the system.
2. HDD.
E602100Hard disk error1. Check the Cable and Power Connector.
2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power.
3. If the error still remains, it can be caused by HDD failure;
therefore, replace the HDD and reinstall the system.
E602101Hard disk error1. Check the Cable and Power Connector.
2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power.
3. If the error still remains, it can be caused by HDD failure;
therefore, replace the HDD and reinstall the system.
E602102Hard disk error1. Check the Cable and Power Connector.
2. If the measures above do not solve the problem, start up in Safe Mode to perform All Format using SST and reinstall the system (SYSTEM, LANGUAGE, RUI), and then turn OFF and then ON the main power.
3. If the error still remains, it can be caused by HDD failure;
therefore, replace the HDD and reinstall the system.
E602103Hard disk error1. Enter the corresponding CHK-TYPE in the partition to execute HDD-CHECK (duration: several minutes to several dozen minutes); and then turn OFF and then ON the power.
2. If the measures above do not solve the problem, enter the
corresponding CHK-TYPE in the partition to execute HDD- CLEAR, and then turn OFF and then ON the main power.
E7301001PDL software error1. PDL reset processing.
2. Turn OFF and then ON the power.
E7321Reader communication error1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller
PCB.
E7331Printer communication error1. Check the connection between the DC controller PCB (J210) and the main controller PCB2 (I8112).
2. Check the power of the printer (check if the initialization operation is executed at startup).
3. Replace the DC Controller or the Main Controller PCB 2.
E7443Error in language file/BootROMDownload the correct version of the language file.
E7463Different Image Analysis PCB model1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
E7482000Main Controller PCB access errorReplace the Main Controller PCB 1/2.
E7531Download errorCheck the log to find where the download error has been occurred.
FIN_G1 Staple Finisher-G1/Booklet Finisher-G1 IFN_D1 Inner Finisher-D1
G3CCB Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1
G3CCM Super G3 FAX Board-AK1/Super G3 2nd Line Fax Board-AK1/Super G3 3rd/4th Line Fax Board-AK1
When any of the above system software is displayed, check if the target option has been installed.
When the target option has not been installed:
Turn OFF and then ON the main power supply to restore (since there is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed and if the target system software to be downloaded is for the installed option. Then download the appropriate system software again.
E7601Main Controller PCB 2 internal errorError was detected in the Image Processing Chip on the Main
Controller PCB 2.
E8000Power condition unmatched error between Main Controller
PCB and DC Controller PCB
1. Wait till the power is turned off.
2. Turn the main power switch ON.
E8040Failure of the Power Supply Cooling Fan1. Disconnect and then connect the connector (J205) on the DC Controller PCB (UN2).
2. Replace the Power Supply Cooling Fan (FAN6).
3. Replace the DC Controller PCB (UN2).
E8050Failure of the Exhaust Fan (Rear) (FM3)1. Check connection of the Connectors (J2010/J2501/J206).
2. Replace the Exhaust Fan (Rear) (FM3).
3. Replace the DC Controller PCB (UN2).
E8060Failure of the Main Body Cooling Fan (FM6)1. Check connection of the Connectors (J2210/J222).
2. Replace the Main Body Cooling Fan (FM6).
3. Replace the DC Controller PCB (UN2).
E8400Edge Shutter Home Position error1. Check connection of the Connectors (J2039/J2037/J2507/ J215).
2. Replace the fixing film edge shutter HP sensor (S10).
3. Replace the fixing film edge shutter motor (M8).
4. Replace the DC controller PCB (UN2).
E8801Controller Cooling Fan error1. Check the connector (J1015).
2. Replace the controller cooling fan (FM12).
3. Replace the main controller PCB 1 (UN25).

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